1. INTRODUCTION AND TERMS
2. WHO WE ARE AND HOW TO CONTACT US
2.1. For the purpose of the Data Protection Laws, the data controller is Deborah Ramirez trading as Debonair Dogz.
FAO: Privacy Officer
Deborah Ramirez t/a Debonair Dogz
Unit 1 & 2 East Devon Business Park
Telephone: 01404 831438 and ask to speak to the Privacy Officer.
3. THE DATA WE COLLECT ABOUT YOU
3.1. We collect and process Personal Data. Typically the Personal Data we collect and process will include;
- email address; and
- telephone number.
We may collect and/or process other Personal Data from time to time.
3.2.We only collect data from you directly or via third parties (see the section Third Parties below).
4. HOW YOUR DATA WILL BE USED
4.1. We use information held about you to:
4.1.1. Carry out our obligations arising from any contracts entered into between you and us and provide our services;
4.1.2. provide you with information, products or services that you request from us or which we feel may interest you (where you have consented to be contacted for such purposes or where we have identified a Legitimate Interest);
4.1.3. carry out feedback and research on our products/services; and
4.1.4. notify you about changes to our products or services.
4.2. We never sell your data to third parties or allow third parties to contact you without your permission.
5. LAWFUL BASIS FOR PROCESSING
5.1. We only process your data where we have identified a valid lawful basis to do so. These are as follows:
5.1.1. Contract – Where you have bought products from us we will use the personal data you provide to fulfil our contractual obligations e.g. taking payment /shipping.
5.1.2. Consent – Where possible, we will seek to obtain your consent to process your data outside our contractual obligations (see above) unless we have identified a Legitimate Interest (see below).
5.1.3. Legitimate Interest – Where we use legitimate interests we will record our decision on making this decision. We rely on legitimate interest where processing of the data we hold on you does not, in our opinion, affect your rights or freedoms and is proportionate to our interests e.g. keeping you up to date with our latest products or obtaining your feedback on our service.
6. THIRD PARTIES
6.1. We will keep your information within the organisation except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
6.2. Please see below the list which sets out the categories of recipients of personal data.
SERVICE PROVIDERS WHO MAY RECEIVE YOUR PERSONAL DATA
IT Support Services
6.3. In addition third parties may provide us with Personal Data and they should only do so where the law allows them to.
7. WHERE YOUR DATA IS HELD
Your data is stored by us and our processors in the UK, EEA or in a country where an adequacy decision has been made by Article 29 Working Party (e.g. EU-US Privacy Shield).
8. APPLICATIONS TO WORK FOR US
If you apply to work for us (directly or indirectly) in any role (including volunteers) we may receive data about you from third parties. In addition, we will keep the details of your application and any additional information provided to us by you or others during your application so that we can keep you informed of future opportunities that you may be interested in. If you do not wish for us to keep your details for this reason, please let us know by contacting us using the details provided in this policy.
9. DATA RETENTION
Our data retention policy is dictated by the Data Protection Laws and is available for inspection by submitting a written request using the contact details provided in this policy.
10. YOUR RIGHTS
10.1. Under the Data Protection Laws your rights are:
10.1.2 Access – You are entitled to find out what details we may hold about you and why. We strive to be as open as we can be in terms of giving people access to their personal data. Individuals can find out if we hold any of their Personal Data by making a formal request under the Data Protection Laws. Such requests should be in writing to the contact details provided in this policy. In the instance that we do not hold information about you we will confirm this in writing at the earliest opportunity. If we do hold your personal data we will respond in writing within one calendar month of your request (where that request was submitted in accordance with this policy). The information we supply will:
(a) confirm that your data is being processed;
(b) verify the lawfulness and the purpose of the processing;
(c) confirm the categories of personal data being processed;
(d) confirm the type of recipient to whom the personal data have been or will be disclosed; and
(e) let you have a copy of the data in an intelligible form.
10.1.3. Rectification – We are obliged to correct or update your details. We will correct or update your data without delay provided you make the request in writing to the contact details provided in this policy, clearly specifying which data is incorrect or out of date.
10.1.4. Erasure – This is also known as the request to be forgotten. Under Data Protection Laws you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case by case basis and should be submitted in writing to the contact details provided in this policy.
10.1.5. Restrict processing – You have the right to ‘block’ or suppress the processing by us of your personal data.
10.1.6. Portability – You have the right to obtain and reuse your personal data that you have provided to us.
10.1.7. Object – You have the right to object to us processing your data in relation to direct marketing and or profiling.
10.1.8. Rights in relation to automated decision making and profiling – We do not use automatic decision making or profiling.
10.2. Please note that you may need to provide identification in order to prove who you are if you wish to invoke any of your rights as provided by the Data Protection Laws and as summarised above.
10.3. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone
You have the right to complain about the processing of your personal data. Please contact us using the details provided above. If you are still unsatisfied you have the right to complain to the Information Commissioners Office.